Support
Questions, answered
Everything people ask most often, grouped so you can skim to the part that matters. If you cannot find what you need, the care team is a message away.
Getting started
Salara Life works with licensed providers across the contiguous United States. A short intake confirms availability in your state before any prescription is written, and you are never charged if care is unavailable where you live.
Your provider consultation, medication, supplies, expedited shipping, and unlimited messaging with the care team are all included. There are no separate visit fees and you can cancel before your next refill.
Most people finish the questionnaire in about ten minutes. It covers your goals, medical history, current medications, and recent measurements so a clinician has what they need on the first read.
Usually not. If your history suggests bloodwork would change the plan, your provider will ask for recent results or order them before writing a prescription.
Reviews are typically completed the same day the intake is submitted. Once a prescription is written, the pharmacy fills and ships it, and most first orders arrive within a week.
Treatments & safety
Depending on your history and goals, a clinician may prescribe compounded semaglutide or tirzepatide, a branded GLP-1, or a peptide protocol such as sermorelin. The decision is always clinical and made after reviewing your intake.
A licensed pharmacy prepares the medication for an individual prescription. Compounded products are not reviewed or approved by the FDA for safety or effectiveness and are not interchangeable with brand-name products.
Nausea, changes in appetite, constipation, fatigue, and mild injection-site reactions are the most commonly reported effects, and they tend to be strongest in the days after a dose increase. Review the safety information page and tell your provider about anything persistent.
GLP-1 treatment is not appropriate during pregnancy or breastfeeding, or for anyone with a personal or family history of medullary thyroid carcinoma or MEN 2. Several other conditions call for caution, which is why the intake asks in detail.
Sometimes. List every medication and supplement you take during intake so your provider can review interactions before layering a peptide protocol onto a weight-loss plan.
Shipping & billing
Plans are paid directly, without insurance billing, so the price you see is the price you pay. Every plan is FSA and HSA eligible, and we can provide an itemized receipt if you want to submit it yourself.
Yes. Your plan price stays flat as your provider titrates your dose, so a change in strength never changes what you pay that month.
Expedited two-day shipping is included on every order. Packages arrive unbranded, with cold-chain materials whenever the medication requires refrigeration.
The first charge happens after a provider issues your prescription. Subscription plans then renew on the cadence shown at checkout until you pause or cancel.
Message the care team, or manage your plan before the next fill date. Dispensed prescription medications cannot be returned for safety reasons, but we replace anything that arrives damaged.
Information here is general and does not replace guidance from your licensed provider.