Support
Shipping & returns
Placeholder policy language describing how orders leave the pharmacy and reach your door, and what happens if something is wrong.
Free expedited shipping
Every plan includes expedited two-day shipping at no extra cost. Orders ship after a provider issues your prescription and the pharmacy completes the fill.
Processing time
Most prescriptions are reviewed the same business day they are submitted. Pharmacy fulfillment usually adds one to two business days before the tracking number is sent by email.
Cold chain and packaging
Temperature-sensitive medications ship in insulated packaging with cold packs. Shipments arrive unbranded, and nothing on the outside of the box identifies the contents.
Delivery issues
If a package is delayed, damaged, or arrives warm to the touch, contact support before using the medication. Replacements for verified issues are sent at no charge.
Returns
For safety reasons, dispensed prescription medications cannot be returned or resold. Unshipped orders can be cancelled for a full refund, and plans can be paused or cancelled before the next fill date.
Address changes
Update your shipping address before your next fill date. Once a package leaves the pharmacy, the carrier controls rerouting and we cannot guarantee a change.
Last updated 2026. This is placeholder content and not legal advice.